Refund and Return Policy

Effective Date: March 6, 2025

At Posh Citeino, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward refund and return process to ensure your experience is as smooth and hassle-free as possible.

1. Returns

  • You may return unused and undamaged items within 30 days of receiving your order.
  • The item must be in its original condition and packaging, including all accessories, manuals, and tags.
  • Returns can be made by contacting our customer service team to receive a return authorization.

2. Refunds

  • Once we receive the returned item and inspect its condition, we will process a refund to your original payment method.
  • Refunds will be issued for the cost of the product, excluding the original shipping charges (unless the return is due to an error on our part).
  • Please allow up to 7-10 business days for your refund to be processed and reflected on your account.

3. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Personalized or custom-made products
  • Opened software, DVDs, or other media that have been unsealed
  • Items marked as “Final Sale” on the product page

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. We will process your return and issue a refund once we receive the original item.

5. Return Shipping

  • You will be responsible for return shipping costs unless the return is due to a mistake made by Posh Citeino (e.g., incorrect or damaged items).
  • We recommend using a trackable shipping service to ensure your return is received. We are not responsible for lost or damaged returns.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team immediately at info@poshciteino.com or call us at (218) 281-5624. We will arrange for a replacement or refund, depending on your preference.

7. Contact Information

For any questions or assistance with returns and refunds, please reach out to our customer service team:

  • Email: info@poshciteino.com
  • Phone: (218) 281-5624
  • Address: 1900 Radisson Rd, Crookston, Minnesota (MN), 56716

We value your satisfaction and are here to help make your shopping experience at Posh Citeino a positive one. Thank you for choosing us!