Shipping Policy
Effective Date: January 7, 2025
At Posh Citeino, we are committed to delivering your musical equipment promptly and in perfect condition. Below is an overview of our shipping policy:
1. Domestic Shipping
- Processing Time: Orders are processed within 1–2 business days after payment confirmation.
- Delivery Time: Shipping within the United States typically takes 3–7 business days, depending on your location.
- Shipping Costs: Shipping fees are calculated at checkout based on the weight and dimensions of the package and the shipping method chosen.
2. International Shipping
- Processing Time: International orders are processed within 2–4 business days.
- Delivery Time: Delivery can take 7–14 business days, depending on customs clearance and the shipping destination.
- Customs and Duties: The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
3. Shipping Providers
We partner with reputable carriers such as FedEx, UPS, and USPS to ensure timely and reliable delivery.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the shipment status.
5. Shipping Restrictions
- We do not ship to PO Boxes or APO/FPO addresses.
- Certain products may have shipping restrictions due to regulations in some countries.
6. Damaged or Missing Items
If you receive a damaged package or your order is incomplete, contact us immediately at info@poshciteino.com. Please include photos of the damaged item(s) for resolution.